Phone won't turn on

My Moto G (3rd Gen) won’t turn on. When plugged in the screen will flash the ‘android’ sign and can get to the reboot screen, but won’t turn on further than that. The phone does not looked damaged or cracked in anyway. What is the problem and solution? Thanks!

There is a good troubleshooter as well as access to warranty and non-warranty repair at the link below:,6720,9390/

Let us know how this turns out.

It is hopeless - the phone is destroyed somehow, and it’s not refundable. Thank you for the comment though!

Thanks for the update. I’m sorry this didn’t work out for you.

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