Maybe the new update has changed the way the phone can be unlocked, but I see the time on the phone, but I can’t make any phone calls or even turn it off. I can’t open the phone at all because I see the lock on it but I can’t unlock it. I normally swipe the phone from left to right to unlock it, but that’s not working now. I tried double tapping it, thinking that maybe the new update locks it that way. I don’t know what else to do. If I swipe down, the icon shows a lock that is open, but the rest of the screen remains black; I can’t do anything with it.
What do I do?