Poor cell service

#1

Hello. I have a Moto G5 S. What cell network does it run on? Is that based on whether it is GSM or CDMA ? I thought Republic ran off of Sprint, yet I do not stay on the cell network at my job - and it is a strong Spring area. My previous provider worked well there.

#2

by default right now the Moto G5S Plus is on the GSM Partner (T-Mobile) (this is the case for BYOD and those purchased from Republic at this time)
Please create a ticket asking to review your coverage (give them a few different addresses that you will be using the Phone like work and home)
https://republicwireless.com/account/tickets/

Republic has some options to assist in poor coverage

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#3

I’m sorry. I have the G5…not the G5 S. Is it the same? I will contact them. Thank you!

#4

IT could be similar (the Moto G5 from Republic could be CDMA (Sprint) having Support look in to your coverage is still the best plan

#5

You can determine if your phone is using GSM or CDMA by dialing:

*#*#786#*#*

If nothing happens and the dialer clears, it’s using GSM. If you get a SprintDM menu, it’s CDMA.

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