Pop ups continue

What phone do you have? Moto X4

What plan are you on? 1G

Does your plan include data, or just talk & text? data included


Issue Description

I have pop ups that I can't get rid of. I tried using the phone in safe mode and they did not pop up then so I'm sure they came with an app. Can I delete each app one at a time to see which one it may be or do I have to do a reset?

If you know the approximate time that this started, you can use Google Play Store to determine which apps were added or updated about that time
Access Google Play Store
Tap :menu: (Menu)
Tap My Apps & games
Tap INSTALLED (Tab)
Sort by ‘Last Updated’ … this will help narrow it down, so you can just delete those that are more likely to have caused the problem

thanks!

Most of us reserve the Factory Reset to the absolute last. If your failure goes away in Safe Mode it is a strong indicator that one of the apps is the problem … but sometimes an app can overlay an area in the phones storage, and just removing the app or all the apps doesn’t fix it … that is when I would recommend the Reset but not before
Good luck and keep us posted

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