What phone do you have?
Google pixel 4
What plan are you on?
Does your plan include data, or just talk & text?
First off I have a ticket in that’s been escalated to the engineers but it’s been over a week so I’m attempting to find answers on my own if I can.
My problem is that I’ve tried to port my number to 2 other carriers and both have said the zip code was incorrect. This was also the case a year ago. Ive verified both with customer support and my account page that the billing and service zip are indeed correct. Apparently when I ported my number over to RW years ago a different zip was used to activate my account, but no one appears to know what that is.
I’ve even tried using RW headquarters zip in Colorado. As well as my 4 previous address zip codes. All ports have failed.
So it appears I’m stuck with RW. That being said as a 4.0 legacy plan holder I’ve tried to activate a 5.0 SIM into my new pixel 5 with a different account holder name (This is a recommended RW workaround) and I receive the error my number cannot be ported.
Any suggestions on how to proceed?
I fear this is going to take weeks.