Problem with display


#1

What phone do you have? Moto G4

What plan are you on? Plan with 1 gb data

Does your plan include data, or just talk & text? Yes…data is included.


Issue Description

A couple of days ago my phone began displaying the home page icons in the color pink and I didn't make any changes. Along with this, I am now unable to see any photos or images clearly. They are in black and white and shaded looking. Does anybody know how I can fix this? Thanks!

#2

First I ;would try safe mode to see if this is being caused by an app. If the problem persists in safe mode I’d first clear the cache and finally do a factory reset. If it persists after the reset contact Motorola for a repair.


#3

I don’t have a G4, but check in Settings - Accessibility - Vision, and see if there’s an invert or negative colors setting that has been toggled on.


#4

Thank you for your response.

scott


#5

Hi @scottb.6tujpz,

Were you able to find a setting to correct the color irregularity?


#6

Specific directions here: Phone Colors Inverted and Looks like a Film Negative – Republic Help


#7

Hello,

Thank you for the follow up. I was able to correct the problem using the instructions provided.

Thanks so much for the help!

Regards,

Scott


#8

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