I recently married another RW phone user (Yeah for us!). Actually, I got her started using RW, saving a lot of money each month. Maybe part of why she agreed to marry me. That is all good. What is NOT good: her phone is currently disabled for the entire weekend, thanks to very imperfect instructions from RW.
The article at How to Move a Phone and Number to a New or Other Account – Republic Help explains the several steps to do what we wanted. What is NOT clear is that if the process is not completed by mid-afternoon on Friday, the moving phone number will be OUT OF SERVICE FOR THE ENTIRE WEEKEND. The only people who can accomplish the number move are only around M-F, 9-5.
This is a BIG issue for us, due to special family events this weekend. My new wife’s RW phone is assigned a random new number which nobody knows. Until some time on Monday. With no escalation or help possible.
There, I have vented. If anyone can help, please do. For now, we are just angry.