Problem with Motox 2nd Gen-Can't hear during call

#1

My daughter has a moto x 2nd generation. When she gets a call she cannot hear who is on the other line. This just started today. we’ve tried re-starting the phone and I’ve made sure the volume is up. When you put it on speaker phone you can hear them, just not on the handset. Nothing out of the ordinary happened to it from what we know. Anyone ever have this happen and know how to fix it?

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#2

This happened to a buddy of mine after he dropped his Moto X (2nd Gen) apparently shaking something loose inside. He exchanged it with Motorola for about $125.00 including shipping.

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closed #3
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