Problem with phone number move


#1

So yesterday I ported my phone number from Republic to Verizon on a new phone. The problem is my old phone is getting half of my texts and half of my phone calls. How do I fix this. Ported number 20 hours ago.


#2

Hi @johnh.hjjut8,

What you are experiencing is known as a period of dual service. In and of itself, this isn’t unusual. It’s a sign of an in process but as yet incomplete number transfer. Generally, it sorts itself in a day or two. Some context follows.

Republic numbers are classified as Voice over Internet Protocol (VoIP). Republic’s use of VoIP is part of the nature of it’s blended WiFi/cell service. There is nothing Republic can do to change this regulatory classification.

For transfer (porting) purposes, VoIP numbers are treated the same as traditional landlines (wireline is the more correct telecom industry term). Porting your number will, typically, take longer (days as opposed to hours). If you wish a more definitive timeline, please inquire with your new service provider. The service provider gaining your business determines the pace of the porting process.

You might ask your new service provider if they’ve received firm order commitment (FOC). FOC is agreement among the involved parties to transfer your number. The date that’s to be finalized should be attached to the FOC. If you do decide to check in with your new service provider, I suggest asking to speak with a porting specialist. Please don’t worry about the industry jargon. If you’re speaking with the right individual, they’ll know exactly what I’m talking about. I’ve written, in further detail, how the number transfer process is designed to work in this Republic Community article: Anatomy of a Number Transfer.

Republic will send email notification when your transfer is fully complete at which time your Republic service will cancel with no further action required on your part. You will receive a prorated refund for any unused service. Meanwhile, please do not take any proactive steps to cancel service as doing so might cause your number transfer to fail.


#3

Here is from RW 'Support Notes’


#4

Thank you! In the future I’ll be coming back to Republic.


#5

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