Problems receiving calls

What phone do you have? Motorola x4

What plan are you on? My choice + 2 GB

Does your plan include data, or just talk & text? includes data

Issue Description

Phone will ring, but screen stays black. No way to answer call. If I try to 'wake up' the phone call is ended. I have to go to 'missed calls' and call back. Tried most of actions from previous posts.

Hi @slorrn,

I apologize if Iā€™m suggesting something youā€™ve already tried. Have you reset the app preferences?


Another thing to try

Problem solved thanks - ended up calling Motorola. Thanks for all the help as always.

Did Motorola provide information that ā€˜fixed the problemā€™ that wasnā€™t included in the reference that @amitl provided?

  • If so, could you share? ā€¦ itā€™s how we learn, so the information can be passed on

This was the suggestion from a post on the Motorola site regarding this issue. (Settings > Apps > Phone > Notification > Enable Incoming Calls make sound and pop on screen). It was the pop on screen which made the difference) Thanks everyone for all the help over the last few years.

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