Problems receiving pic text from my sister

I have a Moto x4. I can text my sister w/o any problems and I can also send her pic text, but when she sends me a pic (she has an Iphhone), I do not even know she has sent it. We have tested this with a group text and I still can’t get the text from her but get the other persons text back in reply to her text. My son-in-law is in IT and looked at my phone and says it is a problem with her phone. She took her phone to her phone company (Pioneer in Okla) and they say her phone is fine, that it is my phone. Any suggestions?

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

Message an
Expert customer