I have a Moto x4. I can text my sister w/o any problems and I can also send her pic text, but when she sends me a pic (she has an Iphhone), I do not even know she has sent it. We have tested this with a group text and I still can’t get the text from her but get the other persons text back in reply to her text. My son-in-law is in IT and looked at my phone and says it is a problem with her phone. She took her phone to her phone company (Pioneer in Okla) and they say her phone is fine, that it is my phone. Any suggestions?