Problems switching SIM card from Moto E2 to Moto G4 Play

I am upgrading from a Moto E2 to a Moto G4 Play, and am having trouble activating my existing SIM card in my new device. I have a RW micro-sim (SIMGLW236C) that I have used with my Moto E2, and thought was also compatible with the G4 Play. Unfortunately, the cellular configuration keeps failing. Any advice or trouble shooting tips would be appreciated!

Thank you.

A SIM from an E2 will not work in a G4. The E2 SIM is unique to that phone and must stay with it if the phone is sold to someone else. You will need to buy a SIM from RW or Amazon for your G4.

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