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Phone Brand: Motorola
Phone Model: Moto G
Phone Generation: 1
Plan: Not Sure
Plan Option: Talk and Text
<Please describe your issue as best you can. Tell us what you are trying to do, what you expect to happen and what is happening. Tell us if it has ever worked before and what you have tried so far to fix it.>
I bought an iPhone 7+ straight from Apple and set it up with Metro PCS and gave them my old phone number which was still connected to my Republic Wireless Moto G. Everything went smoothly and their test call worked. Later I changed the number on my republic phone from my old number to a new number.
However, I cannot receive calls or texts on my new iPhone, although none of them are redirected to my old phone either since I changed the number. On the phone with Metro PCS, they said that the porting problem isn’t finished because of something that Republic needs to do.
I’m wondering if I actually need to terminate my old Republic phone line even though I changed the number? Anything else I should know?