Got my new Moto g Power, 2 days ago, love it.
Everything went well until I tried to transfer my Viber app, they no longer take Voip phone numbers. Opened a ticket with them and followed advice from previous member community board here 2 years old btw, sent them screenshots of the error message and sim card details. They said they had no record of me trying to register my new phone, I sent more information and nothing for more than 24 hours from them. In the meantime they have deactivated my Viber on my old phone, all my chats with my family are gone. I’m about to open up another tech ticket with them. I am determined to try and get them to accept my RW number.
I’m also worried about fully activating my new phone until I get the Viber issue resolved, as I don’t want my old phone deactivated.
Any help would be greatly appreciated, especially up to date info, thx.