Procedure to transfer account and phone number to new device?

Ok so I found a 3rd gen Republic Moto G on eBay to replace my Moto E2.

If I go through the activation process on the phone, it basically wants to set up a new account.

What is the proper procedure to get my current account and phone number transferred to my new device and deactivate the old one? Do I go ahead and set up a new account? Then what?



Moto g 3rd activate on current account

Hi… Thanks for that link. I saw that, but I never got the option to add a line or replace. The phone went straight into adding a new account. Which I did thinking I could transfer it… I probably messed up. :confused:

So should I deactivate the new account I just set up on the Moto G?

Edit: Ok so I got impatient. I killed the new account I set up for the Moto G, then restarted the phone. When I went to activate it I got the option to transfer my number and existing account to the new phone. Go figure. It appears to be working just fine, so thanks for the assistance.

Message an
Expert customer