Hi. I’m trying to factory reset my Moto E4 before returning it today. Among other help articles, I’m reading Factory Reset.
FYI, I’ve turned the phone off and on to be sure I’d removed the PIN/fingerprint locks. (When I did, I got a strange screen that said I needed to set up WiFi to activate the phone. Once I did that, it showed the list of WiFis; mine was already connected. I’ve also removed photos/etc., as the article says, although it later said I actually don’t need to remove them because the factory reset does that automatically.
Then the first problem: My service has already been turned off. So a screen with a button GET ACTIVATED NOW appears. How can I activate if service is off? Can’t I just do the factory reset? There doesn’t seem to be any other choice than that button?!
Second problem: The section “Factory Reset Instructions” says, in red: "If you’re performing a factory reset prior to … returning your phone, please ensure you have removed any screen locks and have removed the “Kill Switch” protection by performing your factory reset through the Settings menu. Performing a factory reset through recovery mode or from a remote source won’t remove the “Kill Switch” protection feature." and, later “When performing a factory reset, you must follow the instructions that take you through the Settings app on your phone”
But, later in the document, there are no instructions for a Moto E4! There are instructions for Moto (1st Gen.), (2nd Gen.) and (3rd Gen.). I could guess that my phone is closest to (3rd Gen.), and use the instructions for a frozen phone (since the Republic activation won’t let me bring up the Settings menu). But my phone is responsive, so the document says I should use the Settings menu to remove the “kill switch”. But there are no instructions…
I may not get the phone sent today, before I leave town, so would someone please tell the phone-return people that it may be several days before I can ship it? (One place said I have 30 days, but I want to do it now so I don’t forget it in the crush of things to do… so I hope one of you can send me a fast answer.) Thanks!