Moderator’s note: This post was orginally posted in reply to:
Due to the content and the replies that follow, I’ve move it to its own topic so the original topic can stay on course while this topic gets the attention it deserves.
I don’t know if this helps thomas, I also have a Moto G5 Plus brought from RW; recently after a 17th of November 2017 security upgrade that was installed yesterday; I noticed that I have been experiencing the problem of the phone connecting and disconnecting from WiFi randomly.
I further tested this further by actually going into the settings data usage and turning it off and then resuming play from a google play music stream; now when the phone display showed the RW arc going from solid to hollow; I just waited until the buffer stream emptied; and low and behold the google play music stream shut off.
Next I further tested the phone by extending the display shut off time from one minute to the maximum amount of time which was thirty minutes; to see if it made any difference this time; the RW arc still goes hollow but it at least the google play music stream is not cut off this time.
I don’t know what the heck is going on behind the scenes; I am going to have to keep my data usage turned off until and unless I am going to somehow get this figured out.
I am also going to put in a RW trouble ticket also to get further guidance to hopefully get this problem hopefully resolved like yourself.
I also tried this to see if this might help the above described random disconnection of Wi-Fi problem experienced:
Turn off your phone and remove any charging cables
Press and hold both the Volume Down and Power buttons at the same time for 2-3 seconds, then release both buttons
When one sees the Start highlighted use the Volume Down button to scroll through the options to Recovery Mode and press the Power button to select it
When one sees the words No Command, press and hold the Power button and tap the Volume Up button
Note: The phone will reboot if you wait too long to perform this step
Then use the Volume Down button to scroll to Wipe cache partition and press the Power button to select it
Then use the Volume Down button to scroll to Yes and press the Power button to select it
When one sees Reboot system now highlighted press the Power button to select it
Tap Backup & Reset
Tap Network Settings Reset
Tap Reset Settings
Note: If prompted, enter your PIN, password or pattern
- Tap Reset Settings again when prompted
Doing this will remove all network settings, including saved WiFi networks and Bluetooth connections.
After the reset has finished, the cell triangle in the top right corner of the screen will appear empty until your phone has restored the cellular credentials from our network partner.
What this did was allow the network settings to be reinitialized which helped to reset things back to a known network settings default.