This issue seemed complicated enough as I tend to think of myself as fairly technical. I was flying a little blind on this one as I had not been provided all of the correct information, had I been from both my father in regards to the phone and Republic in regards to (4) types of SIM cards, I never would’ve tried the CDMA card I had. We did first try resolving it with a chat and were not offered phone support, but instead only email support. I don’t think I have ever been offered phone support, but maybe I have or maybe the definition of “too complicated” is too subjective. I will say costly, is also sending out (3) Sim cards and (2) for my daughter as well via overnight express on the last phones they were trying to transfer from GSM to CDMA and they still had to wait 3+ days for them to arrive due to issues at the warehouse getting them shipped.
I’ve just came to the conclusion that I think others our coming to, which is some of the cost savings offered by Republic isn’t worth the headache for some. It’s just not for the non-tech savvy. My Dad’s about ready to to switch to someone else due to this mess (I know he caused a lot of it himself). Honestly, as soon as Spectrum offers BYOD for unlocked Androids I’m seriously considering making the switch to them. This pains me, as I’ve loved Republic and what their original mission seemed to be, but as they evolve, it just doesn’t continue to give me the same warm and fuzzy.
I get your points and I understand the reasoning, just like the elimination of the refund plans the majority is the direction Republic has to go, or has chosen to go. And answering nearly 50,000 questions through that program certainly is the majority over me and some select individuals that would have no problem at all figuring out how to activate a Kit of 6 Sim cards.
Thanks for your help and additional info, I always to find the majority of good information on this forum and you have helped me out more than once, which is much appreciated.