Received Text messages incomplete

What phone do you have? Moto X 2nd Gen

What plan are you on? Republic Refund

Does your plan include data, or just talk & text? Data


Issue Description

Received text messages are incomplete

Hi @elizabethj.x2ugi5,

We are seeing a few reports of members on our older phones receiving incomplete, or “truncated” text messages. They just stop mid-sentence, and sometimes if the sender re-sends the message, they still stop mid-sentence, though perhaps at a different word.

Our technicians are investigating this issue, and any details you could provide would be very helpful. Please open a Help Ticket, describe the situation, and ask them to investigate as part of master ticket 1745821.


Pinging @Ambassadors for situational awareness.

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