I had to make a 911 call yesterday. Afterwards, when I was trying to fill out a report on the incident, I was trying to determine when I had placed the call. It does not appear in my call history. How do I find it?
Because 911 calls bypass the Republic system and instead go out directly through the underlying carrier, they are not listed in your call history online. Have you looked at the call log on your phone itself? The call will be listed there.
That is where I looked…no record of it
If you don’t see it in the phone log (which you should) you’ll have to try and contact support to see if they have any way to dig out the record.
https://republicwi.re/openhelprequest to open a support ticket or live chat with a Republic Wireless Support Specialist.
The 911 service should have a record of the call.
Any call made from the phone should show in the normal call history on the phone, we do not affect that. As stated, they will not show in the online call history. Our support can look it up also from our carrier partner’s systems.
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