Thanks for continuing to work with the Help Team. They’ll be following up with you again in your ticket, (or may have beaten me to it) but I wanted to let you know I chatted with our manager of online support and have learned something I did not know, and we can test this some… I’m going to try to do some testing this weekend, and I’m sure @rolandh will be curious enough to give it a try too.
What I’ve been told is that a call originating on a RW phone (your G6) can only be forwarded once.
So when you call your G3, that call is then forwarded to your landline, and then (unless you’re using a physical answering machine) if you don’t answer your landline, the call is again forwarded to the landline’s voicemail system. I’m being told calls on a RW phone can’t be forwarded twice.
That would mean your clients (if they aren’t calling from RW phones) can reach your voicemail, even when your G6 can’t remotely access it.
(This is one of the ways Talk America was different.)
There are some things that aren’t quite making sense to me here, so I think we still have some exploring to do. For example, when you call from your G6 and you get a busy signal, is there a delay first, or even a ring or two before that busy signal starts? Or is it an immediate busy signal?
Is your landline voicemail a physical answering machine in your house, or a service of your landline provider?
When you are away from home and trying to check your voicemail, have you done anything to your phone to make it go straight to voicemail - like taking the home phone off the hook - or is it in a normal state where it would need to ring first, for your houseplants to hear, before going to voicemail?