Remote Forwarding Landline Number

Hi @amyb9,

Thanks for continuing to work with the Help Team. They’ll be following up with you again in your ticket, (or may have beaten me to it) but I wanted to let you know I chatted with our manager of online support and have learned something I did not know, and we can test this some… I’m going to try to do some testing this weekend, and I’m sure @rolandh will be curious enough to give it a try too.

What I’ve been told is that a call originating on a RW phone (your G6) can only be forwarded once.
So when you call your G3, that call is then forwarded to your landline, and then (unless you’re using a physical answering machine) if you don’t answer your landline, the call is again forwarded to the landline’s voicemail system. I’m being told calls on a RW phone can’t be forwarded twice.

That would mean your clients (if they aren’t calling from RW phones) can reach your voicemail, even when your G6 can’t remotely access it.
(This is one of the ways Talk America was different.)

There are some things that aren’t quite making sense to me here, so I think we still have some exploring to do. For example, when you call from your G6 and you get a busy signal, is there a delay first, or even a ring or two before that busy signal starts? Or is it an immediate busy signal?

Is your landline voicemail a physical answering machine in your house, or a service of your landline provider?

When you are away from home and trying to check your voicemail, have you done anything to your phone to make it go straight to voicemail - like taking the home phone off the hook - or is it in a normal state where it would need to ring first, for your houseplants to hear, before going to voicemail?

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So, it seems I’m sharing @amyb9’s experience. I still have an old Moto E2 on Republic’s grandfathered $5 WiFi only plan. This morning I set up voicemail forwarding on it to a household VoIP “landline” Immediately after setup with the E2 powered down, calls made from both multiple Republic and multiple non-Republic phones forwarded to the VoIP “landline” worked as expected.

Roughly 4 hours later, I made a second round of test calls. And, calls made from multiple Republic phones forwarded to a busy signal. Calls made from multiple non-Republic phones forwarded to the VoIP "landline as one would expect. No difference in behavior was noticed in Republic phones reaching a busy signal whether on WiFi or cell.

Interestingly, a Google Voice call routed via a Republic phone forwarded as expected (same as a non-Republic phone). Calls made using CallWithUs and Localphone (two services I generally use for international calling) did not forward as expected. CallWithUs produced one ring then dropped the call. Localphone resulted in endless ringback but no ring on the VoIP “landline”. Theoretically, neither CallWithUs or Localphone should be impacted as they use data (WiFi or cell) to route calls as opposed to Google Voice, which I have set up to route calls over Republic’s network.

I’m uncertain what all this means generally, however, for Amy, apparently it would mean calls made by her customers forwarded via her G3 would reach her Comcast “landline”, so long as they’re not originating on a Republic phone.

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Hi @rolandh,

Do you mind if I create a ticket on your behalf to attach it to the master ticket that is being investigated based on @amyb9’s experience? It always helps to have some additional examples on a master ticket.

Not at all. Please feel free to do so and let me know if I might further help.

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Wow, while acknowledging @amyb9’s potential for still being frustrated as her issue is presumably not yet resolved to her satisfaction, I would just like to take note of the service and attention being given to this issue that may have a different solution but the team here and on the support side going above and beyond to make advanced telephony features work on a budget service AND doing it in a way to satisfy the customer… Well done.

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Thanks, @jco42, that’s very kind of you.

Even though this topic and Amy’s ticket have fallen silent, we’re still pursuing an answer. We have some lab phones set up trying to replicate the issue so we can better determine the cause.

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Hi @amyb9,

Our technicians have been able to replicate the issue and found that call forwarding is not a factor - RW calls to a phone on the Wi-Fi only plan that has been turned off for a period of time will fail to a busy signal.

@rolandh, thank you for experimenting and replicating Amy’s experience. Your notes have been very helpful!

Our engineers are now investigating the issue.

@amyb9, while they work on a solution, is it possible for you to keep the G3 turned on when you’re going to be away? Maybe leave it on and on a charger?

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Hi @amyb9,

I see our help team updated you this morning, but I just wanted to close the loop here in Community as well. Our engineers have resolved this issue so the calls from a RW phone to a Wi-Fi only phone with voicemail forwarding engaged, while that phone is powered off, will go to voicemail now rather than experiencing a busy signal.

Thanks again to @rolandh for help testing and isolating this odd bug!

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Yes thank you to you all!

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