Remote voicemail

Merry Christmas- am trying to remotely check my voicemail but when i press the (*) there is silence and i tried entering a pin it hangs up after saying (thank you for your message)

What can i do to check my voicemail? Thank you

Good Morning,

Have you previously set up a voicemail PIN using the Republic app on your phone?

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Do you know for a fact that you have voicemail or are you just trying to check if you have any?
If you have no voicemail then that could be the cause of the behavior you are experiencing.

You can also go to the account portal

Go to -> “I want to” -> View Calls and Message
to see a list of phone numbers that might have called you or sent you a text message.
Do note that the time-stamps are in UTC, so you will have to apply the proper offset.
For example Eastern Standard Time is UTC-5 hours

Hi @06a8f4ba-5c4a-43cb-8,

Were you able to retrieve your voicemail?

Sometimes the voicemail system cannot register the touchtones when they are entered on Wi-Fi. If you’ll switch to cell and enter them, you may be able to access your voicemail.

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