I replaced a damaged phone and returned the old one. It seems that I have activated the Republic app on the replacement phone, except for the final piece that actually “activates” it, because I do get WiFi and email. When I went to Settings, though, it showed that I had no SIM card; so I took out the SIM card (it had come from the old phone) and put it back in. A screen came indicating that Republic was activating and could take up to an hour. A couple minutes later, a screen came up saying “Unsupported phone”. It is a Moto X Pure, the same as my old phone, which is a supported phone. Now, I loop back to where I go to the Republic app, it says Uninstall or Open, I click Open and it goes to Buy a SIM card (it’s not recognizing the SIM card again?). What to do to finish activation?
With the SIM from your old Moto X Pure resident in the new Moto X Pure, please try “VoIPing” your new Moto X Pure. To do so:
- Tap the Phone icon.
- Tap the Dialer icon.
- Dial ##8647##
- The dialer will disappear. If an activation screen appears, wait for the process to finish, then tap GREAT THANKS!.
- The Republic Wireless notification icon may disappear briefly then reappear. If the icon does not reappear after one minute, Restart your phone.
If that fails, did you receive a new SIM with the new Moto X Pure?
It works! Thanks!