Reporting a Tower Outage

ford44 · February 8, 2021, 10:16pm

Following a snow storm on Sunday, we lost power and our T-Mobile tower had no signal. Power was restored yesterday, but there’s still no signal from the tower. How does one report a tower outage?

southpaw · February 8, 2021, 10:19pm

Hi @ford44,

Do you mean report it to Republic, or T-Mobile, or others?

I’m pretty sure T-Mobile would already be aware of it, but if you want to DM me an address or zip code or something, I can check and see if there’s some sort of ETA for a fix.

ford44 · February 8, 2021, 10:28pm

Thanks. Zip is 28782. {address redacted}

jben · February 8, 2021, 10:30pm

Here is a good source to check for or report outages
T-Mobile - GSM Downdetector
Sprint - CDMA Downdetector

ford44 · February 8, 2021, 10:31pm

Thanks for the links.

southpaw · February 8, 2021, 10:48pm

Hi @ford44,

T-Mobile does report a local site outage in that area and has it assigned for repair, but there is no ETA and it appears the weather conditions are still impacting resolution.

ford44 · February 8, 2021, 11:06pm

Thanks. Hopefully soon as all other services are operational.

southpaw · February 10, 2021, 3:25pm

Hi @ford44,

Are things back in working order for you?

ford44 · February 10, 2021, 4:04pm

Not yet. Tower is still out. My WiFi is excellent, however, so our phones are functional.