Republic Anywhere on my desktop won't load contacts

What phone do you have? Moto G5 plus

What plan are you on? MyChoice

Does your plan include data, or just talk & text? includes data

Issue Description

I recently had to deactivate and then reactivate my phone (with the same number). Republic Anywhere works perfectly well on my phone.

However, my desktop (windows 10) app refuses to load my contacts. I have uninstalled and then reinstalled it, and also refreshed my password from the desktop app, but still no joy. The desktop app displays my messages created since reactivating my phone but shows only the phone number, not the contact name, and no messages show up from before i reactivated. What do I do now??

Hi @benf.bprtph and welcome to the Community!

The issue may actually be on your phone after all. Please try the following on your Moto G5 Plus.

  1. Open Anywhere.
  2. Tap 3 dots upper right.
  3. Tap settings.
  4. Is Sync contacts across devices toggled on?

Problem solved! Many thanks!

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