I’ve moved his posts to a separate topic so there’s no confusion between the troubleshooting conversations.
No, not really. When you talk to the Community, lots of people can chime in and try to reproduce what you’re experiencing. The Community doesn’t have access to your account or our back-end systems. I do, but shouldn’t be messing about in there when you don’t have a ticket open! Many of our technicians are far more trained than I am.
For now, I think we could troubleshoot this a little more thoroughly in Community, and if we can’t solve it, and especially if others can reproduce it, then a ticket would be worthwhile.
So. let’s back up and make sure we’re all on the same page.
The issue is that when you receive a text message, if you’re off of Wi-Fi, you get no notification.
If and only after you open the Anywhere app, you see the text message arrive, and the phone vibrates but does not provide an audible notification.
The environment - Republic Anywhere on a Moto E4 on cell.
Let’s check a few details:
- Is this lack of notification sound consistent whether or not Windows Anywhere is open?
- Is there an icon at the top of the screen that’s either a star or a circle with a line through it, like