What phone do you have? Moto 7 Play
What plan are you on? Basic
Does your plan include data, or just talk & text? All
Hi all, and thanks in advance for any help. I’ll try to describe my problem…
I’ve visited my family overseas (in Australia) for the past few years, accompanied by my (old) Republic Moto e (1st Gen.), and had no problems at all making and receiving calls over wi-fi to and from the US.
Fast forward to 2020 and the age of Covid-19 restrictions, with my aging parents now locked away in a aged care facility… I had the idea of sending them a Republic phone so we could talk to each other, so I purchased a new Moto e, signed up for a new basic plan with a new phone number, and sent the phone off to my Dad.
It took a longwhile to get there, but finally I got a call from him, and we’ve had a few more conversations over the last few weeks.
The problem is that recently, when I try to call, I often get an announcement that ‘the Republic member you are trying to call is unavailable’. Or if the call goes through, the connection suddenly drops out after two or three minutes. Sometimes I can call back and reconnect, and sometimes I just get the dreaded message again, but even with a successful connection, the dropouts keep happening regularly.
My Dad is a big internet buff, and had no trouble getting a good w-ifi connection for the phone, but I’m afraid his patience will run out if these dropouts can’t be solved.
Can anyone think of a reason why these dropouts are occurring, and what we could try to fix it?
–thanks for your help!