Member Since: 6 and a half years
Phone: Pixel 4a
Plan: MyChoice 2G
I am so frustrated with Republic. I have recommended them to people many times over the years, but I will not be able to do so anymore. I re-upped my annual plan in June, and now two months in I have no phone service. My phone needed a new motherboard. Republic had been made aware of my technical problems in advance. When I attempted to reactivate my phone after the work was complete, the phone reports that it was reported stolen by the owner. I am the owner, and I assure you I never did report the phone stolen. I have submitted multiple help tickets, but I still have no service for the 3rd day. I was told that they would fix it today, but it is 6pm and no dice. When I reached out to the online chat as asked to escalate this to someone who will help me, Gerardo A. left the session abruptly. I understand that my service is pre-paid and they have a policy of no refunds, but I am going to have to pursue one as they have not held their end of the deal. It’s 12 months of service for the price of 10, but I have 0 months for the price of 10. This is affecting my work and my family life as I can’t call anyone or send texts.