Republic users are unable to call/text my iPhone


#1

What phone do you have? iPhone

What plan are you on? Verizon

Does your plan include data, or just talk & text? both


Issue Description

I just recently switched from Republic to Verizon. My family is on Republic and cannot send me text messages or call me. They can call/text others on iPhones so it has something to do with my phone number, I assume. What settings need to be adjusted to fix this issue?


#2

Did the number transfer complete less than 72 hours ago? There is a period of dual service which usually is resolved within 72 hours of successful transfer.


#3

To add to the info provided by @jedi_n,

  • Can you call &/or text your family members?
  • Are they (family members) using the supported messaging apps?
    • :messages: Google Messages (aka Android Messages) or :anywhere: Republic Anywhere

#4

Hi @chawhat,

If the issue persists beyond the 72-hours @jedi_n has mentioned (your RW phone would still be receiving the RW calls and texts during that period), please open a ticket. This would be an issue that needs the attention of our engineers, rather than something that could be solved by adjusting settings on the phone.


#5

The transfer was complete on October 24. I can receive text from Republic customers if it’s a group text. It has something to do with the MMS and SMS settings, but I can’t figure out what.


#6

As @southpaw mentions, this isn’t likely a settings issue. SMS (regular text messaging) and MMS (group and picture messaging) follow different paths. Opening a ticket, so the engineers can look at the back end routing is the best path forward.


#7

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