Republic Wireless and Venmo

#15

It’s similar to many of the alternative services you reference. In fact, Venmo is owned by PayPal. Square is more credit (and debit) card processing service that money transfer service. Zelle appears to have the same issue with Republic numbers as Venmo.

#16

Must work fine for me because my number was on a “accepted carrier” when they verified it, many years ago I guess.

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#17

This is fairly common but I fear we’re starting to drift from the OP’s purpose in opening the discussion. :slightly_smiling_face:

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#18

Then, one would think that like PayPal, it would accept R.W. and GV numbers.
But I guess they are more strict.

#19

Hi I have used Venmo with republic phones without problems for a couple of years. First with a Moto G and currently with the Huawei Ascend.

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#20

I think that’s right. My sense from reading the various responses here is that it “used to work,” but if you try it now, it won’t. Republic needs to take these occurrences seriously if it wants its services to be a true alternative to traditional carriers. It’s a minor inconvenience NOW, but as more and more services move toward some form of two-factor authorization, it could become a real negative.

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Synchrony Bank two-factor authentication
#21

They do, however, there is literally nothing they can do about it.
It is not R.W that is setting these restrictions, its the government classification of VoiP as “wireline” and the other companies and services that are setting their own restrictions and certain requirements for their product and/or service. These issues can also affect Pre-Paid customers on the big name carriers as well.

You would need to voice your complaint to the service you are trying to sign up for, in this case, Venmo. But as many have seen, it often will just result in a scripted response.

3 Likes
#22

Perhaps the solution, like it is so often in American business, is not to change the technology or pressure this company or that company, but it rather is to buy a few Congresspeople . . . :wink:

#23

What phone do you have?
Moto z play
What plan are you on?
40.00 a month
Does your plan include data, or just talk & text?
Everything


Issue Description

I load the venmo app, they see me the confirmation number, I put that in the app. Venmo tells me they do not recognize my cell number as a Mobile phone. Have talked to venmo and they think it is a problem with republic wireless and they say the number is listed vas a voip number. They say that they cannot fix it on their end and to contact republic wireless. Any help would be appreciated.

#24

Hi @donnag.hmmbpk,

I’ve moved your post into an existing topic on the same matter. We’re aware of the fact that Venmo has decided not to accept Republic Wireless numbers as valid numbers, and we have opened a dialog with them to try to get them to change this policy. Until they do, there is nothing we can do to enable your number to be validated in their system.

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#25

I will point out Republic numbers are VOIP as Republic is a hybrid WiFi first VOIP with Cell Backup provider
there really no reason why one should limit there service to no accept VOIP.

#27

@shannono I am having the same issue as @michaelp.sq50q1. Can you tell us how you have Venmo set up on your Republic Wireless phone, or how you set up your Venmo account?

#28

Hi @zachs.2w0xms,

Most of our Republic staff members who use Venmo set it up some time ago. Venmo only recently changed their policy. Like you, I cannot validate my phone to set up an account. Please open a Venmo support ticket to see if there is anything they can do to allow you to validate the account.

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#29

Hi @zachs.2w0xms, I signed up a while ago and had no issue with entering the verification code sent to my phone. I wish I had more helpful information to share. You can find Venmo’s customer support at this link: https://help.venmo.com/hc/en-us/requests/new Hopefully, they can sort this out.

#30

This was Venmo’s response. They will not provide service to VOIP phones. Its too bad they cannot maake an exception for Republic Wireless customers, as it would be nice to be able to use Venmo.

#31

Hi @zachs.2w0xms,

That’s the initial response I received as well. I pressed a little harder pointing out though unique Republic’s service is more than an app installed on a mobile phone. Venmo’s response to that:

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#32

@zachs.2w0xms @rolandh sorry guys, I’ve passed this info along to our team. Not sure if there’s anything further we can do but it’s on our radar.

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#33

How do you employees at Republic wireless get it working? I cannot seem to get it to work ;(

#34

They signed up before Venmo’s policy on VOIP change. The only thing we can do is keep bugging Venmo to change this policy

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#35

Hi @dannyc.mgwd2d,

I’m in the same boat you are. Now that I’m finally ready to join my coworkers in being able to venmo a few bucks here and there for a baby gift or to go in on pizza, I can’t sign up, either. :crying_cat_face:

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