I was using Cash App to send money to my nephew. He suggested Venmo because it cost $15 to get Cash App $$ immediately rather than 3+ days. I don’t know what the Venmo policy is because I got a message that my Republic# could not receive SMS, although I get SMS all the time. I tried to direct deposit from my money market account, and was linked to Zelle right on the “transfer” page. All my and his financial institutions were listed as participants. I signed up no problem, but I don’t know yet if instant deposit actually means 3+ days.
Would you please link to the new conversation?
This is the conversation. The topics were merged so all conversation is now in one place.
Like many here, I contacted Venmo and got the non-helpful response of we don’t support VoIP numbers. I decided to rate their app a 1 star on the Google Play store with the explanation that they would not allow me to register a VoIP mobile number.
I know a lot of companies scan their app ratings and I suspect if they notice a public increase in negative reviews for this problem it may give them additional motivation to provide some way of fixing this problem.
Venmo was similarly unhelpful to me. Initially I contacted their helpdesk and was told “a phone number like yours is incompatible with our service”. At that point I searched around online and found this helpful thread. I responded to Venmo, pointing out that things apparently used to work, till they changed their requirements. I haven’t heard anything back.
While it seems like this is squarely Venmo being unhelpful I’d still like to hear that RW is trying to advocate for its users. Has RW contacted Venmo?
Based on conversations with Republic staff, yes they have. Republic is suggesting we also raise the issue with Venmo to demonstrate there is market demand. Frankly, the only thing likely to make Venmo rethink its unfortunate policy is if it believes it’s losing out on significant business.
Just to throw an option to those fellow Republic users who need to use Venmo and cannot get accounts validated.
I have a $10 paygo backup phone for emergencies. I used that phone number to validate the account but when people send me money, they just use my email address anyway so using my backup phone’s number really doesn’t have a big affect on my Venmo account.
I used Tello paygo ($10 minimum and doesn’t expire as long as you send a text every 90 days). But any paygo will work (tmobile, lycamobile). There is even a free account you can get called FreeUp Mobile. I find using VOIP based phone numbers like Republic, Google Voice, Freedompop (and even Fi, I had some issues in the past), its good to have a backup cellular phone number just in case.
I solved this problem by using Google Pay instead.