Republic Wireless out of business

I’ve been with republic since day one. A week ago, my phone stopped connecting to Republic. I reboot the phone, first gen Moto x, it starts for few seconds on republic, then connects to Sprint. I can make no calls. Data does work, as does wifi, although I don’t have WiFi at home.

I summited a help ticket last week, was given instructions to reset to factory settings,. Which I did 2 or 3 times, update profile and prl, which I did 4 or 5 times. Restarted the phone a dozen or more times.

I responded back to Republic wireless that nothing has helped. I responded 5 or 6 times. No response back from republic. Remember, I have no phone service, data only. Connection is to Sprint every time the phone is restarted.

I opened a second help ticket. No response at all from republic. Apparently they have abandoned me with no cell phone service. I continued the last few days to respond to my help ticket. No response at all from republic.

I can only sumize, they have gone out of business, or not paid their bill with Sprint so Sprint will not allow me to connect through sprint to republic.

Just to reiterate, On all restarts and resets, updates, etc. My phone only connects to Sprint. All resets and updates have been done, multiple times.

I have also sent numerous screenshots of the phones connection pages showing it on sprint only.

Still no response, no resolution, nothing from republic.

I, an original customer, who stayed with them through thick and thin, has been, abandon. I can only sumize, republic has closed up it’s doors. May Republic Wireless RIP.

If republic is still around, and they do not solve this problem in the next 24 hours, I will be forced to sign up with Verizon.

Fyi: Please don’t respond with statements telling me to do more resets, restarts and updates. A real solution is the only acceptable solution.

Craig

Moderator’s note: Title edited to correct typo.

You do know that this is a customer-to-customer forum right? Have you tried the support chat here: http://republicwi.re/29YofYk

sound like you had a phone failure on a phone that out of warranty what do you want Republic to do

It sounds like your phone may have a hardware failure. Would you mind posting your ticket number, though, so someone can bring it to the attention of Republic staff for follow up?

Most recent help ticket number

1103435

No response indicating a hardware or other failure has been given. In fact, there’s been no response.

If they have gone belly up, I doubt receive a response.

Consensus seems to indicate Republic Wireless is in such poor financial condition, they can’t pay Sprint. My phone not connecting to Republic Wireless may only be the tip of the iceberg!

Hi @craig.schneider,

We’re certainly not out of business.

I’ll review your ticket now to see what may be going on.

Craig… You’re “consensus” of one, isn’t really the definition of consensus. Can you point to some places where this consensus has formed?

Consensus seems to indicate Republic Wireless is in such poor financial condition, they can’t pay Sprint.
If that were the case then lots of customers would be having this issue and the board would be flood with new post (yet it’s been a slow week in post counts)

which leads us to your account or your phone (if account Republic is most likely working on it) (if you phone I don’t see what can be done after you already did a bunch of resets)

Hi @craig.schneider,

I’ve taken a look at your ticket and found someone already working on it, making some internal notes and composing a reply. I apologize for the delay you have experienced. You should see a response on your ticket within a few minutes.

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