We ordered a new phone, and before it arrived we were given a better phone. We literally didn’t open the box it arrived in, just processed a return for it to get our money back. I took the unopened original shipping box to FedEx, and they opened it and added some additional bubble wrap to keep things from moving around and sealed the box back up. I just received an email stating:
We’ve completed the review of your phone. After taking a look, we found the following missing or damaged items on your phone:
Based on the above listed findings, the total amount of missing or damaged items equals $247.89. This amount has been deducted from your eligible refund amount of $252.02 (purchase price less initial shipping). Your total phone refund amount is $4.13.
So first of all, it doesn’t mention what they thought was missing or damaged. And I literally didn’t even open the shipping box, let alone the box the phone came in. Who should I contact to fix?