Roku app cant find it

What phone do you have? motog6

What plan are you on? 1g

Does your plan include data, or just talk & text? yes


Issue Description

I had roko app on my phone and was working than suddenly stop can can no longer find my roku device. ive gone though everything on roku than called and did all there trouble shooting over the phone. the only thing I haven't tried was resting it back to factory settings

Hi @steveng.u6cjko,

Do you have any other tablets or even old Android phones in the household that the app could be loaded onto to see if they can find it? (Maybe even a friend who would come over and give it a try?) It would be a shame to go through the effort to factory reset the phone if it’s the Roku device that has failed.

2 Likes

I had a similar issue recently and the Roku had reset and joined another wireless network…

Power cycling the Roku showed me what was going on so I could then fix it.

4 Likes
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