What phone do you have?
Moto E 4 Plus
What plan are you on?
My Choice + 1GB
Does your plan include data, or just talk & text?
Yes, it includes 1GB of data per month
My phone has been running fine on the RW network for years, but all of a sudden today the SIM card was “invalid” or not read by the phone. It’s a standard RW SIM card that came with it when I bought it from RW’s site brand new. I opened a ticket (#1980034) after finding that the chat service seems to be down (it’s just been spinning for about 15 minutes now), and decided to try and see if I could find help here also. I need it for work during these days of quarantining, so I’m trying to get this resolved as soon as I can.
I’ve attempted restarting the phone, removing and re-inserting the SIM card, etc. Each time, there’s an Android notification that says “Invalid SIM card”, and the RW app says I don’t have one inserted so I should go buy one. There was one brief moment where the RW app did see the SIM card and instead displayed something like “restart your phone to complete activation”, so I restarted it, but when it came back on it again didn’t recognize any SIM card.
Everything I’ve found around seems to be saying to open a ticket and expect a new SIM card in the mail sometime, but I’m hopeful that there’s a simpler/quicker solution to get things up and running before Monday morning for work reasons.
Any help is appreciated. Thanks!