S8 upgraded to Pie voice mail icon doesn't work

#1

My wife’s S8 upgraded to Pie and now the voice mail icon does nothing. So if you hit the phone icon, go to recents, you can see calls that left a voice mail. You used to be able to hit the I button and the the voice mail icon to play them but that does nothing now. I can hold down 1 and check that way.

What phone do you have? S8

What plan are you on?

Does your plan include data, or just talk & text? all


Issue Description

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Visual Voicemail instructions not working on Samsung Galaxy S8
#2

Hi @rileyo.vx0t2i,

We’ve seen a couple of reports just as you are describing, and we are investigating the matter. If you’d like to open a ticket with our Help team, please ask them to investigate it as part of master ticket 1638123. By opening a ticket, you help us determine how large the impact of the issue is.

If you prefer not to open a ticket, I’ll also update this topic when we have a resolution, so anyone following this topic will know if there is anything they need to do on the phone to clear up the issue.

Pinging @Ambassadors for situational awareness.

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#3

I am having the same problem, I tried to Submit a Ticket filled all the boxes however, trying to Submit does absolutely nothing, the page just hangs there.

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#4

Hi @rileyo.vx0t2i and @glb,

I’ve seen one member report that the problem was solved after he was asked to take two steps.

I was wondering if you might try these steps, but one by one, and let us know whether the issue is solved after just the first one, or after both.

First:

After you follow those steps, is the issue cleared up? If not please try:

Please let us know whether either/both take care of the issue.

@glb, I’m sorry to read that the help ticket form was not submitting for you. You can also submit a ticket by E-mailing help@republicwireless.com, but if these steps above solve the issue for you, there’s no need to do so.

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#5

That did not fix it.

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#6

I’ve just filed a ticket requesting to be linked to the master ticket mentioned by @southpaw here. There’s an S8 on my account seeing the same issue.

I will try the steps above later on today when I have access to the phone.

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