One of the phones on my account is a Galaxy S8, which just got the Android 9 update a couple of days ago. The phone’s user has reported that visual voicemail isn’t working the way it used to.
Referencing the instructions here: Alternate ways to check voicemail, when tapping the voicemail (audio tape) icon, the voicemail icon registers the tap but nothing else happens and there’s no Play button present. The same message is playable via calling into voicemail (speed dial #1 and enter PIN).
The phone’s user reports that usually she’s able to hear voicemails through the phone app, so I’m guessing this stopped working with the Android 9 upgrade.
Is anyone else seeing this issue on their Samsungs?
(Moderator’s note: So that we can focus the conversation in one place, this post and its replies were merged into this topic, which is why it appears out of chronological order.)