Samsung does not ring when people call nor give a notification of a call.
Hi @eleanorb.qxcevh and welcome to the Member Community. Not much information to go on. The model number of the phone might help. If you have a Samsung Galaxy J7 the following article might help –
The article above has a link to a “How to” for clearing the Android System Cache on Samsung Galaxy Phones. The “How to” applies to all Samsung Galaxy phones running Android 6.0 Marshmallow or higher.
Hopefully this will point in the right direction to correct the issue. If not, come on back with a little more information and the Community will try and help!
@eleanorb.qxcevh Are you still having this issue?