Samsung Galaxy S6 died

What phone do you have?
Samsung Galaxy S6
What plan are you on?
My Choice + 1G
Does your plan include data, or just talk & text?
Data, talk and text

Issue Description

My phone worked fine all day – text and calls. When I picked it up this evening it was dead. I tried charging it and performing resets (holding power key for two minutes; holding power, volume up and home for a sustained period of time) but the phone showed no signs of life. The phone is about two years old. I was hoping it’d last at least another year before I replaced it. I’d love to get it working again.

Hi @lynnie

Please try:
Press and hold the Volume Down and Power keys together for 15 seconds
(Note Volume down and not up) :wink:


Working again! Thank you!


You’re very welcome! :grinning:

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