Samsung Galaxy S7 phone doesn't ring

What phone do you have? Samsung

What plan are you on? My Choice plust 1 Gig

Does your plan include data, or just talk & text? Yes

Issue Description

My phone doesn’t ring for incoming calls. For the caller, it rings 4 times and goes to voicemail. All I hear is the voicemail notification. I have it set to ring and vibrate. No vibration either.

Here’s a help article regarding all calls to to voicemail:

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