SD card not recognized

Hi, my son has a Samsung Galaxy J3 6. He purchased it with a memory card. He is trying to move apps to his SD card but it does not give him the option to move any apps to the SD card. It doesn’t appear that phone recognizes a SD card was installed. When he activated his phone he did the “basic/easy” installation (He does not remember the wording. thanks for your help.

So I am wondering if we should start over and hope not recognizing the SD was a glitch.

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