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texting

#21

I’ve lost and not received messages on my Moto Z2 Play many times. Also, sometimes messages I’ve sent in the morning don’t get received by my message destination arrive hours later. My recipient is also a Republic Customer with a G6.


#22

This problem has happened to me many times. “Message not sent…”
So far every time my cell signal has been next to 0. Usually in a building where the signal is weak. Or outside in the middle of nowhere where there is no signal or perhaps 1 bar.
It never happens on wifi. Or at least the wifi I use.
You may be having other issues beside signal strength. It would take someone at RW to trace the message though it’s path from sender to receiver. Or look at log files the RW or Sprint system may generate and RW people have access to.


#23

I’ve been having this same issue too. I’ve been ignoring it thinking it would fix itself but has not. I do not reply on texts that much as most of you do but if this issue is not fixed I too might switch to another provider.
I will be following this thread.

Peter


#24

I switched over to Google Fi with a Moto X4 a couple of weeks ago due to text message reliability, it seems so far a lot more reliable than my moto g3 with republic that I’ve had for years (despite being on Sprint network as well, but it also hot swaps between tmobile and us cellular) It can also receive pictures over text message properly which Republic could not half the time, Republic’s ability to defeat wifi clickthrough portals was really nice though which Google Fi is not able to do out of the box. Additionally the monthly charge is comparable to the new plans that Republic has (though the old plans were cheaper).


#25

It happened again, yesterday! This was after I had cleared the cache a few days ago! So this solution of clearing the cache is only temporary. I might consider switching to Google FI as well. This stuff shouldn’t be happening. This is crazy!


#26

I had the same problem until I bought a new phone, a Moto Z2 Play that I bought directly from Motorola. RW said it was one or more of my apps causing the problem, but since the problem was intermittent and went away when I booted in safe mode, I didn’t delete any apps. Anyway, a new phone fixed the problem.


#27

I noticed that when my battery is low it will not send or receive texts.


#28

If battery saver is kicking in, it turns off background data and would prevent texts from sending/receiving


#29

This is an ongoing issue and one that I have experienced over the years on RW 1.0, 2.0, and now 3.0. I am currently using RA as the texting app and just yesterday I had to retry sending an MMS message over 8 times before it finally went. Happens on both cellular and WiFi. It is not a unique issue and I suspect is being experienced by a much larger percentage of RW users than you might expect. People just learn to live with it. Part of the price that some of us have been willing to pay for low cost cell service.

I will say, however, that for me at least, the problem of missing or late incoming text messages was reduced significantly when I moved to RW 3.0. Even the “tap to resend” on MMS messages is less frequent. Much more livable.

But, I also believe that it is absolutely a RW issue and not a carrier issue. I used to be on Verizon and never had this issue. I have friends on Verizon, T-Mobile, Sprint, and US Cellular, and they tell me that they never have this issue. And they tell me that they never clear their cache and most don’t delete old text messages (although they may have them set to auto delete and aren’t aware of it). It seems clear to me that the RW app is somehow causing this, but it is obviously not a simple issue for the RW techs to troubleshoot and resolve, even though I believe they are a talented group.

For me, I still love the low cost and generally good service that RW provides. I still think that it is one of the best values available in the cellular world. I have been a RW customer for about 5 years and I don’t have any plans to change, even though I sometimes mumble and grumble over the texting issue.

Maybe RW will be an early RCS adopter and this problem will go away… Hope springs eternal… :smile:


#30

I’m not sure this would have any bearing on the issue. In fact, the way messaging works on 3.0 phones is an awful lot like RCS in that it bypasses the traditional SMS/MMS channel and uses the phones data connection to carry the RCS (or Republic 3.0) messages.