Service interuption due to change in Credit Card


#1

My Republic bill has been paid by a credit card since 2004. Recently my cc was hacked so the cc company sent me a new card. I forgot to notify RW of my new card and my service has been stopped. I cannot log in because it says I have no such service listed. How can I get my new cc number to RW and get my service back?


#2

You should be able to login to you R.W account on the website on PC and edit your account info there.

You should also still be able to open a ticket via the website as well.

https://republicwireless.com/account/phones/


#3

Hi @bjii1003,

Just to be sure you have the right company in mind, please note that Republic only began offering service in 2011.

The E-mail address you are using to log into Community is not associated with a phone number. You’ll need sign into your online Account using the same E-mail address that you originally used to sign up for service.


#4

When I try to log in it says I have no active service. So cannot log in.


#5

This is a sign that your not logging in using the email you used to set up your Republic account

As @southpaw said the email used to log in on the forum has no Republic phone attached to it


#6

Well I’m sorry to tell you that this is the only E-mail I have ever used since signing up with RW.


#7

If you are seeing this page…_u are logged in

This means your phone has been fully deactivated and will need to be reactivated before it will show up on that page.

First, U would need to click the Gear icon “Account Settings” and update your payment info.

The I suggest u open a ticket on the site and see if R.W can reactive your old number.
Click the ? icon Help Tickets then, Create a Republic Ticket.

Otherwise, reactivate your phone via the R.W App afterward.


#8

Hi @bjii1003,

I’ll DM you so we can get some details outside of public view.


#9

Or more correctly your are logged in to AN account. Not necessarily the correct account however.

There is a difference between account termination and the number being released. For a period of time after this happens the number can be recovered for the user.


#10

How can I recover my number?


#11

Hi @bjii1003,

Thanks for the extra details in our DM. We’ll take care of things in the ticket you opened.


#12

You’ll need help from internal resources. Southpaw said that she reached out by DM to you. You should work with her or open a ticket on the issue.


#13

OK, thank you!


#14

Thank you, I will work with Southpaw.