Setup Moto G7 Play

Current: Moto X 1st gen
New: Moto g7 Play

Test + data


Issue Description

I just received a Moto g7 Play but it came with no printed instructions. I need to set it up in the proper order so that I don’t deactivate my Moto X 1st gen accidentally. Where can I find the instructions online? What software can I use to transfer data and settings (similar to Motorola Migrate, which I believe is now obsolete?

Hi @jamesa.gm3963 - if you purchased the Moto G7 Play from Republic it should come with a GSM SIM already installed. There could be some coverage difference if you are using CDMA now. It’s my understanding that the Moto G7 Play is available for purchase only in specific coverage areas because it can currently support only RW’s GSM SIM card. Others in the Community can correct me if this information has changed recently.

Here’s a link for activating the phone.

Make sure you follow the “I’m Activating on an Existing Account” steps to transfer your number from the Moto X to the new Moto G7 Play.

You are correct that Motorola Migrate is obsolete. Don’t know how important it is to you to move information from the old phone to the new one. But here’s a great overview on moving content: How to Transfer Contacts, Photos, Text messages and Other Info to Your New Phone

We used the SMS Backup and Restore app to move both text messages and call log from our old Moto G1’s to new Moto G6’s.

Hope this helps! Come back if you have other questions or issues.

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Hi @jamesa.gm3963

The process of activating the new phone in such a way that it takes on the X1’s phone number, will deactivate the X1. But that’s ok. Nothing on the X1 goes away when the phone is deactivated except for its ability to call, text, check voicemail, and use cellular data. Your content remains on the phone and the phone can still be access the internet on Wi-Fi.

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