What phone do you have? Moto e4 plus
What plan are you on? Old phone is one plan. Problem is Initial setup of phone before switching from old phone
Does your plan include data, or just talk & text? Old phone Moto Defy XT, $22/mo
I bought (through Republic) a Moto e4 plus and intend to switch my existing Republic account and number to it (from my old phone, Moto Defy XT, $22/mo. plan for years). But I was unable to perform the initial setup of the new phone, because it would not recognize my home wireless network even though I correctly entered the password, several times, turned it on and off, etc. It recognized and listed the network among others, but when I chose it, the phone (after a few seconds) always said “Authentication problem.” I checked online and the only cause given was incorrect password. But I did use the correct password. My other wireless devices connect to the network without problem. (I just checked.) So I can’t even set up my phone, much less switch phones,etc. Can anyone help? Many thanks in advance.