Several saved voicemails disappeared

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

phone: Moto G7 Power
plan: My Choice + 1GB
includes: talk, text, data
problem started: about 6/26/19 (I might not have noticed for a few days)

Hello, I had several saved voicemails that I recently noticed disappeared without me deleting them. They are very important to me and so I’m wondering what happened, where they are, and if I can get them back.

Thank you for any assistance you might offer,
Susan

Hello

Hi @susanh.s5tcbt and welcome to the Community!

I’m sorry for the experience. This one can’t be solved by the Community. Please open a ticket, and, hopefully, Republic staff will be able to restore those voicemails for you.

In the event, they’re able to do so, please back them up as described here: How to Save a Voicemail Message – Republic Help.

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Thank you.

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