i tried to sign up for a plan with you today. Couldn’t find a link to do that, couldn’t find help except something about a green button that I couldn’t see. Tried the chat but it was just a robot that couldn’t answer the simplest question. I could buy the phone allright, but getting the actual plan was hard for some reason. Then, no phone number and no live chat, only a brainless robot with AI capabilities equal to a Commodore 64? I don’t think so.
A friend of mine has a plan from you, so I thought I’d try it. You make it a little too much like work to actually buy something from you. And I’m actually in IT.
Just FYI. I just called Cricket Wireless. They’re in the neighborhood, answered the phone right away and provided me with all the information I need. Yeah, they’re 10 bucks more. Oh well, I’m paying 105 with ATT right now. 30 bucks is a walk in the park.
Keep this in mind. Barebones customer service is okay, I guess, if you’re making money, but you have to let the potential customer actually buy something.
Thanks and good luck,