What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?
I just got a brand new Bring Your Own phone, a Moto G5 Plus. It takes the smallest SIM card. You sent me the SIM card. I popped it out, with some difficulty. When I tried to insert it in the SIM card tray on the phone, (1) I didn’t know which side was up. There are no “gold contacts”. And (2) It didn’t snap into place. It just sort of sat there, slightly too small for the tray. If I turned the tray over as your instructions say to do, the SIM card just fell on the floor.
Nevertheless I slid the tray into the phone, and it powered up, so apparently I got the correct side up and it didn’t fall out of the tray into the innards of the phone, to be lost forever. But it makes me nervous. It seems like if I dropped the phone or even jarred it, the SIM card would be jarred loose or something.
Now I have no idea how to “activate” the phone. It walked me through a couple of steps - logging into my gmail account, tranferring my contacts and a few apps. But nowhere did it give me the opportunity to port my phone number from my old Motorola Republic Wireless phone to this new one.
I also have no idea how to update the OS. The new phone has Android 7.0. I’m supposed to be able to update it to Android 8.0. But when I tried to update the OS, it said that no new updates are available.