I gave my son an old MotoE2 phone and set him up with a basic plan and got a new SIM card (had to reorder it because the first one was the wrong size; second one was the old SIM card and it fit correctly.) We keep getting SIM card error messages so he can’t make or receive calls or texts unless he’s on wifi.
I pulled the SIM card out and put it in my daughter’s old Moto E2 (we have several of them), but it won’t work there either.
Any ideas what’s wrong here? Thanks!