On May 25th, we started receiving reports of 1.0 and 2.0 phones showing a SIM error upon startup. After working with our partners to investigate and identify the root cause, it was determined that the errors were introduced by an update to the Google app around the time of May 25th.
This error should only appear after the phone powers on and is connected to a Bluetooth device. It can be dismissed and is purely cosmetic. Additionally, this error should not affect the functionality of your phone or service. Please only open a help ticket if you’re experiencing issues aside from the notification. We appreciate your patience while we continue to work with our partners for a resolution to this issue.
- Motorola X 1st Generation
- Motorola X 2nd Generation
- Motorola G 3rd Generation
- Motorola E 2nd Generation