SIM card is locked Emergency calls only

moto x
talk and text
purchased 1 gig of data
goggle maps did not work very well in Birmingham AL
powered down phone to conserve battery
when phone powered up SIM card is locked notification

Hello @chydeb,

Please try powering off the phone, carefully remove the SIM and give it a little wipe to clean it. Then reinsert the SIM, power up, and let us know if that helped. :slight_smile:

Hi @chydeb,

We haven’t heard back from you since you asked your question, so I just wanted to let our Community know that you were able to get the SIM card unlocked with the help of the Help Team who provided the unlock code.

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