SIM card is locked Emergency calls only

moto x
talk and text
purchased 1 gig of data
goggle maps did not work very well in Birmingham AL
powered down phone to conserve battery
when phone powered up SIM card is locked notification

Hello @chydeb,

Please try powering off the phone, carefully remove the SIM and give it a little wipe to clean it. Then reinsert the SIM, power up, and let us know if that helped. :slight_smile:

Hi @chydeb,

We haven’t heard back from you since you asked your question, so I just wanted to let our Community know that you were able to get the SIM card unlocked with the help of the Help Team who provided the unlock code.

Message an
Expert customer